FAQ

I also care for animals with illnesses, restrictions or old age, but only by prior arrangement. If your pet is ill in any way, needs special food or medication, please let me know directly at the first contact. Otherwise the boarding house reserves the right to refuse admission and care. The pet owner is responsible for the full amount of any costs incurred by the boarding house. In addition, the boarding house will not cover any costs incurred by the pet owner due to the refusal of care.

Cats with contagious diseases such as FIP, FIV, feline epidemic, feline rhinitis or leucosis cannot be cared for.

Dogs with contagious diseases such as otitis, parvovirosis, herpes or kennel cough cannot be cared for. Dogs suffering from diarrhea and or vomiting also cannot be cared for.

Animals with contagious diseases such as fleas, giardia or fungal infections are generally excluded from care.

The diabetic cat: Nowadays, unfortunately, many cats suffer from diabetes.As a veterinary assistant, I am happy to take over the insulin injections as well as the measurement of your pet's blood sugar level.

The following additional costs apply for this special medical service:
Hourly expense allowance: €26 between Monday and Friday, 8:00 a.m. and 5:59 p.m
Hourly expense allowance: €52 between 6:00 p.m. on Friday and 7:59 a.m. on Monday, as well as all day on public holidays.
(Minimum charge is 1 hour; from the 2nd hour onwards, charges are calculated per quarter hour or part thereof).

There are different character traits in cats. Cats that like to cuddle and run towards me. Cats that wait in their place, as well as cats that want to be left alone and do not seek contact.

Every cat - every animal is different in its behaviour. I accept this, but I always try to approach shy or fearful animals. The cats are cared for and played with at least twice a day. Usually, however, more often when there are appointments for viewings or when I have trainees in the boarding house.

In general, the first days in the cat boarding facility mean stress for your cat. Your cat may react sensitively to leaving familiar surroundings, possibly changed feeding times, a strange caregiver, different noises and unfamiliar accommodation in the boarding house. Especially when your cat is my guest for the first time. Everything is simply new. Just like when you moved into your home. Especially sensitive, old and sick cats usually withdraw and observe. Some also react aggressively. Others hardly eat or nothing at all for the first few days.

From day 2-4 on, most of them feel safe and very comfortable. All this can happen, but does not have to. There are always exceptions.

Cats that are almost exclusively outside cope well with the situation that they cannot go outside for a while. Cats are so adaptable and clever that they immediately come to terms with the conditions here. The situation here is comparable to moving house. When you move into a new flat, the cat is not allowed to go outside for 2-3 months and it accepts it because it has never gone outside before. In the old flat she would have protested if she suddenly wasn't allowed out. And here it's the same, here she doesn't know that - and if so, where - she could go outside and just accepts it.

Every cat reacts differently. At first, they may be a little strange or sulky, but this behaviour usually disappears after a short time (1-2 days).

Most cats, however, are happy when they see their owner-wife-family again and can cuddle with you at home on the couch or in bed.

No. Pet owner dog liability insurance is mandatory.

For safety reasons, all dogs remain on a leash when being walked. In my fenced and escape-proof garden, however, the dogs can enjoy their free run.

NO. No dog is outside without supervision. To minimise the risk of injury, and in the best case to avoid it completely, there is permanent supervision.

The number of dogs that I look after together in the boarding kennel is limited to 2 dogs including my own dog Brix.

NO! There are no kennels in my small family dog boarding. Your dog spends his time just like at your home, only with other dog friends.

YES. I also take in list dogs.

Is your pet fed or does it get special pre-cooked food? Please bring the meals in freezer bags in individual portions. There is no extra charge for refrigerating or freezing portions for the duration of the stay.

Of course, this has always been my spontaneous answer in recent years. But unfortunately I have to say that in recent years the number of daily phone calls and text messages, WhatsApp and e-mail inquiries has literally exploded! Please don't forget that your numerous messages asking for news take up a lot of time and energy that would normally go to your pet.

I would therefore ask you to limit yourself to 1 request per week. With so many animals in my constant care, I simply do not have the time to reply to every pet owner every few days, or possibly even every day, in writing or by telephone.

Viewing appointments (dogs): For the viewing appointment, up to 3 people may attend in total. Children and teenagers aged 14 and older are welcome. Unfortunately, there have been several negative experiences with younger children in the past, which is why this rule became necessary.
Drop-off and pick-up appointments: For dropping off and picking up your dog, please enter the boarding facility with one person only.

Viewing appointments (cats, birds and small animals/rodents): For the viewing appointment, up to 3 people may attend in total.
Drop-off and pick-up appointments: For dropping off and picking up your pet, please enter the boarding facility with one person only.

Dogs - female: no
Dogs - male: yes
Cats - female: yes
Cats - male: yes
Rodents: yes
Marks your tomcat, cat, male dog you will have to pay an additional cleaning fee starting from 30 euros per day. As dogs are housed in the flat, the prices can vary upwards - depending on what has been marked.

No. Because this is my private living area.

No. I live on site. Therefore, it is also possible for me to look after the animals during the day and at night (if necessary).

No. The length of stay is based on the individual needs of the pet owners.

For rabbits and guinea pigs, I only provide water bottles (sipper bottles with drinking nipples).

Experience in the boarding facility has shown that bowls for rabbits and guinea pigs are usually tipped over and/or heavily soiled (e.g., with bedding or droppings). In the animals’ home enclosure, where they typically have much more space (at least approx. 2–6 m²), this problem is usually easier to manage thanks to better use of space.

Our normal daily routine (provided no boarding guest requires medication or any other treatment) includes two checks with feeding/care per day: morning between 8:00 and 11:00 a.m. and evening between 4:00 and 7:00 p.m.

This means: If I clean and refill the bowl during the morning round, but the animals tip it over or soil it again 1–2 hours later, they would have no fresh water until the evening round.

For this reason, I no longer provide bowls in the facility for rabbits and guinea pigs.

For everyday care at home, however, I still strongly recommend using bowls. For boarding, please use a water bottle. Ideally, attach the bottle to the enclosure 2–3 weeks before your trip so the animals are already familiar with it and can get used to it (natural curiosity). Over the past 15 years, this has worked without any issues.

Since I do not feed pellets but only fresh food, the animals generally drink relatively little. There is often a clear difference: pellet feeding → higher water intake, fresh feeding → lower water intake.

At our boarding facility, rabbits and guinea pigs are not fed pellets or any other dry food. Therefore, please do not bring any pellets or dry food with you.